Shipping policy
1. OVERVIEW At Lexibury, we work hard to get your home essentials, gadgets, festive decor, and tools delivered to you as quickly as possible. Please read our shipping policy carefully before placing your order.
2. ORDER PROCESSING
- Orders are processed within 1-3 business days after payment confirmation
- Orders placed on weekends or holidays are processed the next business day
- During peak seasons (Halloween, Christmas, Black Friday) processing may take up to 5 business days
- You will receive a confirmation email when your order is placed and a shipping notification with tracking when it ships
3. SHIPPING DESTINATIONS & DELIVERY TIMES
| Destination | Estimated Delivery |
|---|---|
| Canada | 7-14 business days |
| United States | 7-21 business days |
| United Kingdom | 14-25 business days |
| Australia & New Zealand | 14-30 business days |
| Rest of World | 14-35 business days |
These are estimates only and are not guaranteed. Delays may occur due to customs, weather, or carrier issues.
4. SHIPPING COSTS
- Shipping rates are calculated at checkout based on your location and order total
- Free shipping may be available on qualifying orders — check at checkout
- Any applicable customs duties or import taxes are the responsibility of the customer
5. TRACKING YOUR ORDER Once your order ships, you will receive a tracking number via email. You can use this to track your package through the carrier's website. Please allow 24-48 hours for tracking information to update after receiving your shipping notification.
6. CUSTOMS & IMPORT DUTIES International orders (outside Canada) may be subject to customs duties, taxes, and import fees. These charges are determined by your local customs authority and are not included in our prices or shipping fees. Lexibury is not responsible for these charges.
7. LOST OR STOLEN PACKAGES If your tracking shows delivered but you haven't received your package:
- Check with neighbors and around your property
- Contact your local post office
- Email us at hello@lexibury.com within 7 days of the delivery date
We will do our best to resolve the situation, however Lexibury is not responsible for packages confirmed as delivered by the carrier.
8. INCORRECT ADDRESS Please double-check your shipping address before placing your order. Lexibury is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@lexibury.com — we can only make changes within 12 hours of ordering.
9. SPLIT SHIPMENTS If you order multiple items, they may arrive in separate packages from different suppliers. This is normal — don't be alarmed if you receive part of your order first.
10. CONTACT US 📧 hello@lexibury.com 🌐 lexibury.com